Stop updating email address everyday by Integration

[Ravi Kand]

Dear Experts,

We have an SCIM Integration running on daily and updating the email address in TEST instance.

Unfortunately, it is updating some DUMMY email address to few users.

We wanted to stop updating email addresses for the particular users in TEST.

Could you please suggest the best method to stop updating certain user's email address.

Thank you,

Ravi

[umaaggarwal · Accepted solution]

Hi,

Would need more details on how integration is configured, is it push or pull. If it is push to servicenow the source application can control it but with the given details, I can think of below solution:

Create a before update business rule for user table with condition email changes 

in the script check if user id is specific to your user id, if yes, set abort action true.

Please mark this helpful/correct if it really is.

Thanks