Stuck on PDI Waitlist Zurich Region for 15 Days – Need Help

[DaniPerez1]

Hi everyone,

I requested a Personal Developer Instance (PDI) 15 days ago and selected the Zurich region. My portal dashboard still shows the "Waitlisted for instance" message, and I haven't received any updates.

I am currently building a custom application to showcase in my developer portfolio, but this delay is completely blocking my progress. Since I cannot access the "Manage Instance" or "Get Instance Help" menus from my dashboard, I am posting here hoping an administrator can look into my account backend or help unstick my request.

• Account/Profile: karendanielaperezparra45@gmail.com
• Region: Zurich
• Time on waitlist: 15 days

Thank you so much for your time and assistance!

[Dr Atul G- LNG]

Hi @DaniPerez1 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Tanushree Maiti]

Hi @DaniPerez1 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if it is already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note: Community members reported that  for lower version like Zurich PDI request as well , there is a waitlist .