subject field disappears only for one user in HR Agent Workspace while creating a new case

TahiraS
Tera Expert

While creating a new case in HR Agent Workspace as soon as I enter the HR Service the Subject Person field disappears (only for certain HR services) and the error is shown
"Please contact the admin. The following fields need to be added to default view of HR Case: subject_person"
This is not happening for all users, if I impersonate another user then the error is not there and subject person field remains as it should.

The backend also has no problems while creating a case.

How can I fix this problem.

5 REPLIES 5

@TahiraS 

raise a case with ServiceNow and let us know the updates/resolution

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader