Subject: Personal Developer Instance dev203403 Offline – 502 Bad Gateway

ThiyagarajaS
Giga Contributor

45m ago

Hi ServiceNow Developer Support Team,

My Personal Developer Instance (dev203403, Australia release) is currently showing Offline in the Developer Portal.

When accessing the instance or ServiceNow Studio, I receive a 502 Bad Gateway (snow_adc) error.

I have refreshed the instance status and checked the Actions menu, but there is no Start/Wake option available.

I have an existing Cyber GRC STRA scoped application with significant development work and Build Agent checkpoints that I need to preserve.

Could you please investigate the instance availability and advise how to restore access without resetting or losing existing application data?

Thank you.

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Dr Atul - LNG
Tera Patron

44m ago

Hi @ThiyagarajaS 

 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.

  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

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