Subject: Personal Developer Instance dev203403 Offline – 502 Bad Gateway

ThiyagarajaS
Tera Contributor

6 hours ago

Hi ServiceNow Developer Support Team,

My Personal Developer Instance (dev203403, Australia release) is currently showing Offline in the Developer Portal.

When accessing the instance or ServiceNow Studio, I receive a 502 Bad Gateway (snow_adc) error.

I have refreshed the instance status and checked the Actions menu, but there is no Start/Wake option available.

I have an existing Cyber GRC STRA scoped application with significant development work and Build Agent checkpoints that I need to preserve.

Could you please investigate the instance availability and advise how to restore access without resetting or losing existing application data?

Thank you.

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3 REPLIES 3

Dr Atul - LNG
Tera Patron

6 hours ago

Hi @ThiyagarajaS 

 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.

  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

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Tanushree Maiti
Tera Patron

4 hours ago

Hi @ThiyagarajaS 

 

This is now a known issue now and randomly user's PDI is getting offline for maintenance work and the PDI team has not yet provided an ETA for its resolution.

 

Backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.Wait for the instance till it is up if you do not have any urgent work .

 

 

As mentioned in the Community Admin’s response in the : PDI offline  thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.

 

TanushreeMaiti_0-1794227480895.png

 

 

 

 

 

If you have urgent work, in that case , you can leverage using  related Lab instance  Else Release your instance and request for new (Australia). 

 

TanushreeMaiti_1-1794227480867.png

 

 

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SohamTipnis
Mega Sage

3 hours ago

Hi @ThiyagarajaS ,

 

This is an offical answer from ServiceNow, you can refer for your current situation as well.

 

SohamTipnis_0-1794229444609.png

 

 

 

 

If you find my answer useful, please mark it as Helpful and Correct. ‌😊


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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