“Submit canceled due to a script error - Please contact your system administrator”

[EktaM]

When agent is trying to close the incident ticket after resolved, following error shows.

Has anyone come across this behavior before?
I’d appreciate any insights into what typically causes this error during the closure process—whether it’s a client script, business rule, UI policy, or something else interfering.

[EktaM]

Here is the screenshot of the error

[Siddhesh Gawade]

Hello @EktaM , 

Check out this article: Submit cancelled due to a script error : Illegal access to getter method getRoles in class com.glide... 

As per this possibly because of server-side code or ACLs. Just to confirm you can check you browser console to see if there are any errors and any script file in mentioned which can possibly throw an error.

Regards,
Siddhesh Gawade

[Ankur Bawiskar · Accepted solution]

@EktaM 

are you sure your user has correct access to resolve INC?

try to give "client_script_admin" role to that user

Generic error on form: "Submit canceled due to a script error - please contact your System Administr... 

also check this

Submit cancelled due to a script error : Illegal access to getter method getRoles in class com.glide...

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏