Submit catalog item as conversation in Virtual Agent

[Jagadish10]

Hello Experts,

I have to demonstrate functionality to submit requests within the Virtual Agent chat window as conversation. I referred documentation > Click here and no detailed documentation present with an example setup.

I referred to articles written by Mark Roethof on submitting the catalog item as conversation and that was written 2 years ago I think. We are manually inserting the REQ, RITM and triggering workflow.

Also, I referred to Hardit's article and video on Youtube, the video does demonstrate how we can do it. The Update set available on ServiceNow store didn't work for me. The topic 'Order a catalog item' keeps loading and don't see the topic created.

I would like to know how we can ask questions (for capturing catalog variable information) and then submit it to generate RITM and fire workflow as is in the catalog item definition.

Please point to any detailed article explaining this OR any tutorial that ServiceNow has, for demonstrating this feature.
@Mark Roethof @Hardit Singh @Ankur Bawiskar Please help.

Thanks,
Jagadish

[Community Alums]

Hi Jagadish,

Did you activate the ITSM plugin required? 

[Jagadish10]

Yes Hardit, I have activated the plugins.

[Community Alums]

Can you drop an email to me with the screenshot?

harditsingh88@gmail.com

[Jagadish10 · Accepted solution]

Hi Hardit,

Thank you for all the support. I have created a new topic and included two OOB topics - Search Catalog Item and Request Catalog Item.

Now when I try to test it. After I confirm the catalog Item, I see below response. The catalog variables don't see to come up on Virtual Agent as conversation.



How to fix this? 

Regards,
Jagadish