Suggestion icon removal

[Archana Singh1]

Hello,

How can we remove the suggestion icon next to Short Description on the Incident form?

We have a requirement to only remove this on the incident form and not other task tables.

Thanks

[Mark Roethof]

Hi there,

You could add a Dictionary Override with:

knowledge_search=false

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Anurag Tripathi]

Hi,

I saw a question recently on the same lines. Im afraid there is no OOB way to do it.

You can remove it at the task level which will cascade down to all extended tables as well. Or else you use dom. Using Override dictionary and adding the attribute knowledge_search=false will remove the book icon for knowledge search but bulb icon for suggestion will still be there.

If you want to use dom then on Incident you can run the following script in any onload client script:

 gel('lookup.incident.short_description').outerHTML=''; 

-Anurag

[Mark Roethof]

And to show the difference with the solution I proposed:

Regular Task extended:

With the dictionary override:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Harsh Vardhan]

suggestion icon and knowledge search icon are two different entity,

i don't think this will hide the suggestion icon, it comes from "choice" field

[Mark Roethof]

Ah your right... I see I did this with also adding a onLoad Clients Script:

So in case of Archana. this would be lookup.incident.short_description.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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