Survey email notification error: page not found

[CarolMa6]

Hi All, 

I need help here, i have an existing survey that comes in a separate email once an incident is resolved. Now i want to add the same survey link to the "resolved" email notification. What am i missing 

When i click on the link error: page not found 

Email script

Notification: 

Updated the url but it defaults to the OOB url 

Regards 

CarolMa

[CarolMa6]

Hi @Ankur Bawiskar 

So, the solution here is to let the incident resolution email content be added to the survey email sent as suggested.

So basically, disabled the resolved email notification and remain with one. 

Steps on how to combine the 2 please? 

Regards 

CarolMa

[Ankur Bawiskar]

@CarolMa6 

you can include email scripts from the OOTB incident resolved notification but you will have to update the script as the current object will change from INC to Assessment Instance

So you will have to GlideRecord on incident and then fetch the details

I am sharing for 1 email script, you can enhance for others.

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@CarolMa6 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[CarolMa6]

Hi @Ankur Bawiskar 

The only thing missing here, see below this is how the email notification should look like 

after the email script updates this is how it shows, the survey ref no. and description is missing: 

this portion is not showing in the pop up to complete the survey 

what am i missing? Help

Regards 

CarolMa

[Ankur Bawiskar]

@CarolMa6 

what's your email script?

notification is on which table?

If my response helped please mark it correct and close the thread so that it benefits future readers.