Survey Form on Email notification

[sushma suresh]

Hi Community Team,

My requirement is , need to customise the survey feedback form in email notification ,once we click on submit it should redirect to outlook with those form details .

but I am getting values like undefined. for this wrote email script as well as HTML .

In notification body source code  i have wrote HTML code .

Html Code:

<form id="survey-form" action="mailto:dev170026@service-now.com?SUBJECT=Re:${current.number} - Submitted&amp;body=Name%3D${name}%0ARating%3D${dropdown}%0AHelpful%3D${radio}%0AComments%3D${comments}" method="post"><label id="name-label" for="name"> What is your name? <input required="" type="text" placeholder="Enter Your Name" /> </label> <label id="email-label" for="email"> What is your email address? <input id="email" required="" type="email" placeholder="Enter Your Email Address" /> </label> <label id="number-label" for="number"> What is your age? <input id="number" max="90" min="13" type="number" placeholder="Enter Your Age" /> </label> <label for="dropdown"><label for="dropdown"> Which option best describes your current role?<select id="dropdown">
<option>Student</option>
<option>Full Time Job</option>
<option>Part Time Job</option>
<option>Freelancer</option>
<option>Prefer Not to say</option>
</select></label></label>
<div class="form-group">
<p>Would you recommend IZT to a friend?</p>
<label> <input name="radio" type="radio" value="definitely" />Definitely </label> <br /><label> <input name="radio" type="radio" value="maybe" />Maybe </label> <br /><label> <input name="radio" type="radio" value="not-sure" />Not Sure </label></div>
<div class="form-group">
<p>What would you like to see improved? (Check all that apply)</p>
<label> <input type="checkbox" value="front-end" />Front-end projects </label> <br /><label> <input type="checkbox" value="backend" />Back-end projects </label> <br /><label> <input type="checkbox" value="Challenges" />Challenges </label></div>
<div class="form-group">
<p>Any comments or suggestions?</p>
<textarea cols="30" rows="4" placeholder="Enter Your Comments Here..."></textarea></div>
<label for="dropdown"><button id="requestsubmit" style="border-radius: 4px; border: 1px solid #4f52bd; padding: 6px 16px; color: #4f52bd;" type="submit" value="Submit">${mail_script:survey_emails_inbound} </button> </label></form>

Email script :

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,

          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,

          /* Optional GlideRecord */ event) {

    gs.log("ini",current,"temp",template);

    // Get the GlideRecord for the current email

    var gr = email.getGlideRecord();

gs.log("sush");

    // Get the body of the email

    var emailBody = gr.body;

    // Parse the email body to extract form data (assuming a simple key-value structure)

    var formData = parseEmailBody(emailBody);

    // Extract values from the parsed form data

    var name = formData.name;

    var emailValue = formData.email;

    var age = formData.number;

    var role = formData.dropdown;

    var recommendation = formData.radio;

    var improvements = formData.checkbox; // Assuming a checkbox group

    var comments = formData.comments;

    // Build the email subject and body

    var subjectTxt = encodeURI('Re:' + current.number + ' - Submitted');

    var bodyTxt = encodeURI(

        'Name: '+ name + '\n' +

        'Email: ' + emailValue + '\n' +

        'Age: ' + age + '\n' +

        'Role: ' + role + '\n' +

        'Recommendation: ' + recommendation + '\n' +

        'Improvements: ' + improvements + '\n' +

        'Comments: ' + comments

    );

    // Print the mailto link

    template.print('<a title="click here" href="mailto:dev170026@service-now.com?SUBJECT=' + subjectTxt + '&amp;body=' + bodyTxt + '">Submit</a>');

    // Function to parse email body (customize based on your email structure)

    function parseEmailBody(body) {

        gs.log("returned value"+body);

        // Add your parsing logic here to extract form data

        // For example, split by newline and then split by ':'

        var lines = body.split('\n');

        var formData = {};

        lines.forEach(function(line) {

            var parts = line.split(':');

            if (parts.length === 2) {

                formData[parts[0].trim()] = parts[1].trim();

            }

        });

        return formData;

    }

})(current, template, email, email_action, event);

 Above attached snip is the form I created, after submitting the form ,the details in the form should redirect to outlook as shown Above.

Then I can perform Email inbound action, but the value retrieved as undefined.

Help out to retrieve the correct data from the form to the outlook

Thanks,

Sushma