Survey not sending email

[jose_quinonez]

Hi,

I have a survey that triggers when an incident is resolved.  The survey is created OK and the system sends the email fine.

I have another survey that triggers when a service request is close completed. The survey is created OK, but the system does not send the email.

Both surveys are fine, the problem is the lack of email notification when launching the request survey.

I have the OOB email notification records for Incident Survey and Request Survey.

Thanks for your help

[jose_quinonez · Accepted solution]

Hi,

I changed the Notifications record, especifically I changed the table from sc_request to asmt_assessment_instance.

Now it worked for the Request survey too.

This is the same way that the incident survey is configured.

Thanks

[Community Alums]

Hi there,

Does the second Survey with 'Send notifications' checkbox selected?

In your notification, does the condition of 'Metric type' reference to the correct survey?

[jose_quinonez]

Hi,

Yes, Send Notifications checkbox is selected in the Service Request Satisfaction survey

As for the second question, the notification "Request survey" is type EMAIL:

Was that your question?

Thanks

[jose_quinonez · Accepted solution]

Hi,

I changed the Notifications record, especifically I changed the table from sc_request to asmt_assessment_instance.

Now it worked for the Request survey too.

This is the same way that the incident survey is configured.

Thanks

[Community Alums · Accepted solution]

Hi @jose_quinonez ,

Yes the notification will be triggered base on the record generated in the table asmt_assessment_instance. Good to hear that it works now. If this is resolved, can you help to close the topic by marking Accepted solution?

Thanks