Survey - Probability in Trigger Conditions

[mankare_smita]

Can anyone explain me how "Probability" works in Trigger Conditions?

[Brad Tilton]

"Probability out of 100 that the survey is sent each time the condition is met. For example, if the probability is set to 50, the system sends the survey approximately 50% of the time the conditions are met. There are no repeat interval restrictions is assumed. This field is visible and required only when Trigger randomly is selected."

Basically it makes the sending of the survey more random so it doesn't send every time the conditions are met, just half the time in this case.

Configure a trigger condition for a survey

[mankare_smita]

Hi Brad,

I have set the trigger condition as below:

now if i create four incidents INC1,INC2,INC3,INC4 for four different callers caller1,caller2,caller3,caller4   and set the state to "Resolved" for all the four incidents as per the above trigger condition,then how many callers will get the notification to take the survey...according to my logic it should be 60% of 4   which is 2.4 equivalent to 2 .So,is it like two random callers out of four will get the notification to take the survey?

[Brad Tilton]

It should work something like that yes. It's applying the 60% to each incident, so on average you should see about 60% generate, but it won't necessary do 2 out of 4. You might need to go with a bigger sample size there.