Survey - script to put in Introduction to display the INC# and the Date the INC was opened.

[Linda Kendrick]

In the introduction of the survey would like to display the INC# and short description with the date the Incident was opened. Do I do a Client Script and set the introduction field to the text needed?

Thank you for contacting the Service Desk on [DATE].
Please take a moment and rate your recent interaction regarding Incident [NUMBER]: [SHORT DESCRIPTION].

[Aaron40]

Hi Linda,

I think there are a couple ways to achieve this. You might be able to add a new macro variable to the top of the survey and have the macro perform the calculation and display the text you want.

The other option I can think of is installing the Survey Wizards plugin. This will allow the introduction of client scripts to your surveys. See http://wiki.servicenow.com/index.php?title=Survey_Wizard_Plugin for more information on the plugin.

[Rodrigo Higa · Accepted solution]

Hi Linda,

Client Script wont ´t work for Survey purpose.

As mentioned by Aaron, you will need to request the Plugin "Survey Wizard", that will bring to you the application "Wizard Client Script".

I have done a similar functionality in a Survey Introduction.

After this plugin enabled, I created a Wizard Client Script, as "On Load" type, with the following script, try it:

function onLoad() {

      var params = location.search.substr(location.search.indexOf("?")+1);

      var sval = "";

      params = params.split("&");

      // split param and value into individual pieces

      for (var i=0; i<params.length; i++)

              {

  if (params[i].indexOf('EV:') >=0 ) {

  temp = params[i].substr(3,params[i].length).split('=');

  } else {

  temp = params[i].split("=");

  }

  if ( [temp[0]] == 'sysparm_task_survey' ) { sval = temp[1]; }

              }

  var task_id = new GlideRecord('task_survey');

  task_id.get(sval);

  var doc = new GlideRecord('task');

  doc.get(task_id.task);

  var assigned = new GlideRecord('sys_user');

  assigned.get(doc.assigned_to);

  var titulo = doc.number + ' - ' + doc.short_description;

  var dh = doc.sys_updated_on + '';

  var fdh = dh.substr(8,2) + '/' + dh.substr(5,2) + '/' + dh.substr(0,4);// + ' ' + dh.substr(11,5);

  var detalhes = 'Assigned by: ' + assigned.name + '<br>';

  detalhes += 'Assigned on: ' + fdh;

  var elems = document.getElementsByTagName('TD'), i;

      for (i in elems) {

              if((' ' + elems[i].className + ' ').indexOf(' ' + 'catalog_description' + ' ')

                              > -1) {

                      elems[i].innerHTML = '<br><p><span style="font-family: arial, helvetica, sans-serif; font-size: large;" size="4" face="arial,helvetica,sans-serif">' + titulo + '</span><br><span> '+ detalhes + '</span></p>' + elems[i].innerHTML;

              }

      }

}

Cheers,

Rodrigo Higa

[darreneverett]

You can put the survey link into the body of a standard email notifications, and have all of the email notification functionality and standards.

Darren