Survey stuff (smiles, increase response rate, etc)

[vant]

Greetings Community,

I have a recent requirement to make surveys more friendly and appealing to increase response rates, and by this, one example is to add pictures (i.e. smiley faces) and possibly embed surveys in emails to send the response to ServiceNow, or have multiple picture links in emails that would pre-answer at least one question in ServiceNow, anything that would make answering any part of a survey as easy as possible.

This is what I found researching so far, feel free to correct me.

1. Embedding surveys in emails won't work to send data to ServiceNow, due to restrictions of the Outlook server of 2010+, Outlook client security prompts.

2. The Tilton smiley face update on Share won't translate onto the new Eureka upgraded survey platform because UI macros are not supported, though it continues to work on the legacy survey.

Question:

1. Has anyone successfully done a survey notification that looks like an Amazon feedback survey or a Square credit card charge or Uber survey with smiley faces that might pre-answer at least one question on the survey, or anything close to that sort? Is it even possible within ServiceNow?

2. Or if no answer for #1, has anyone found a clever way to increase user's response rate to the surveys by making them click on the survey link, instead of offering them a chance at winning something?

Thanks!

[chrisperry]

Hey Harsh,

Did you ever solve for this issue?  I think I am having the same issue you guys were where the element ID seems to be dynamic for each image scale radio button whenever the survey is loaded -- therefore I'm not able to consistently get the element ID of each image scale radio button selection to auto-select that button from the URL parameter.

Any help would be much appreciated!

Thanks,

Chris

[Brian Lancaster]

This is now available in the new version.  I think start with Jakarta you can use images as for resonances.

[Brian Lancaster]

Using OOB functionality

[chrisperry]

Yes understood, I am using the OOTB image scale type question already. 

What I am trying to do is get the element ID of each of those smiley face / text radio buttons so that I can auto-populate one of them as being selected onLoad of the Survey based on the URL smiley face they originally clicked on in the survey invite email (w/ grade parameter included).

The issue I am running into that Harsh seems to have ran into as well as others is that the element ID of these Image Scale radio buttons seems to be dynamic each time the survey is loaded in a browser...something along the lines of "com.snc.assessment_core.questionset.AssessmentImageScaleQuestion@xxxxx.1", the next time I load the survey that same radio button might have element ID of "com.snc.assessment_core.questionset.AssessmentImageScaleQuestion@xyzyyx.1" and I haven't been able to find how ServiceNow is dynamically generating those element IDs.

Because I can't consistently get the element ID, I can't reliably auto-populate the correct radio button as being selected onLoad.

[HarshTimes]

NO, then I designed some other solution that you can find on servicenow share. May be this can help

https://developer.servicenow.com/app.do#!/share/contents/7386609_smiley_survey_in_email_notification...