Sync user and group data between instances

[Vasil Vasilev]

Hi every1,

Currently, each environment is connected to its own MID server and pulls user and group data directly from Active Directory independently. This creates a significant consistency issue: newly created users or groups receive different IDs across each environment. This lack of ID consistency can lead to various complications when promoting configurations, custom developments, or testing integrations between environments.

I need to sync users and groups (and group memberships) from the Prod instance down to the two pre-prod ones. Very important for me is to keep the Sys IDs the same on all three instances.

Cloning is NOT an option for achieving that particular goal, neither is using the paid plug-in.

Has anyone done something similar? 

Any help would be appreciated.

Thanks! 

[Dr Atul G- LNG]

Hi @Vasil Vasilev First thing, run the AD sync with ServiceNow only in Production, not in any other environment. For other environments, you can use data replication or create a flow to generate the records and sync the data. This way, you will get the same sys_id.

[Vasil Vasilev]

Hi @Dr Atul G- LNG , 

The  IDR plugin requires a separate subscription - as I wrote in the first post, that's not an option for now.

About the flow - could you please elaborate more, that's very general, doesn't help much.

Thanks!

[Dr Atul G- LNG]

Hi @Vasil Vasilev 

You can use XML export and import, but that’s a manual process.

Alternatively, you can use Flow Designer to integrate the two instances and transfer data from one to another. You can also create a REST API (OOTB options are available) and build an integration between the two ServiceNow instances.