Sync Users from EntraId (Azure) to ServiceNow SCIM protocol using Oauth

[davidnavelgas]

Hi everyone,

We're trying to sync users from EntraId to ServiceNow using the SCIM protocol and the Oauth authentication. We didn't have any problems to sync standar attributes like user_name, name, etc. but we have a lot of problems to sync other fields like manager. EntraId use the schema urn:ietf:params:scim:schemas:extension:enterprise:2.0:User for mapping company, location, manager, etc. We have done the sync of company and location using onAfter script of the ETL, because the values are String but we have lots of problems to sync the manager because is a reference.

Another question, how we can extend the enterpise schema to include more attributes?

Can we help us?

Thanks in advance

Cheers

[davidnavelgas]

Hi again,

I was written few weeks ago about the sync between EntraID and ServiceNow. Now we have changed the approach to do that, and we use Basic Auth instead of OAuth 2.0. The mapping works well but we don't have any place where we can see how to make the map between the source fields and the target fields. Anyone knows about that? Why the behavior is different depending on the authentication system?

I appreciate your help.

Thanks in advance and best regards.

David

[_ukasz Rybicki]

I'm having the same problem mapping a manager from ENTRA ID to ServiceNow.

Did you solve this?