Syntax for a condition on a UI action

velvet · ‎10-10-2018

I have a ui action that pages the on-call person based off the assignment group of the incident. It will page the on-call person for a on-call schedule that is using that assignment group. Some assignment groups are not on-call so I want to exclude those groups. So on the ui action, how can i exclude 4 groups, so that the ui button does not show when these groups are assigned to the incident. Groups A, B, and C.

Jim Coyne · ‎10-12-2018

You could add a new True/False field called "On call" to the Group table and use that in your condition:

Tag all your on call groups by setting the field to "true". Easier to maintain with a checkbox instead of changing code to make the UI Action appear or not for the groups. Your condition could then be:

current.priority == 1 && current.assignment_group.u_on_call == true

Another way of doing it would be with the "Type" field on the Group table, and adding a Type of "On call". But that could be a bit of a pain depending on how things are configured in your instance. OOB, the Assignment group field on Task has a reference qualifier of:

To me, that's a mistake. The default reference qualifier should be blank, and any overrides should be in Dictionary override records for the appropriate tables.

Personally, I would go with the "Type" field as it gives you a lot of flexibility, but it might take a bit to get all your groups setup and working properly in all the different task tables. That's why I like to do it right from the start of an implementation. The new "On call" field, however, makes it quick to add what you need now.

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Steven Parker · ‎10-12-2018

Velvet did you try this? It works...I tested it in my personal instance:

current.priority == 1 && !current.assignment_group.nil() && current.assignment_group.getDisplayValue() != 'Cogito'

Just keep adding groups to it as needed

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

velvet · ‎11-06-2018

Would I have to do this for the assignment groups that I want to exclude, about 6 of them. Or do I have to create this syntax for all 30 assignments that I want to include. The ui action need not show for a particular assignment group if the ticket is assigned to them, not the assign to.. because some asginees are in more than 1 group.

Steven Parker · ‎11-06-2018

Just do it for the 6 groups you want to exclude:

current.priority == 1 && !current.assignment_group.nil() && current.assignment_group.getDisplayValue() != 'Cogito' && current.assignment_group.getDisplayValue() != 'Cogito2' && current.assignment_group.getDisplayValue() != 'Cogito3' && current.assignment_group.getDisplayValue() != 'Cogito4' && current.assignment_group.getDisplayValue() != 'Cogito5'

So basically that says the current priority is 1 and the assignment group isn't empty and the assignment group is not one of the 5 Cogito groups in my example above.

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

Prateek kumar · ‎10-10-2018

Try this

(current.priority == 1 && !current.assignment_group.nil()) && !(gs.getUser().isMemberOf('Central Portfolio Team')||gs.getUser().isMemberOf('Active Directory'))

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

velvet · ‎10-12-2018

Can you give me the syntax to use when I dont want the button to show for certain assignment groups...... I have too many teams to list for the ones that need to see it... If the incident assignment group is not empty, I want it to show... But also if the incident assignment groups is the following groups I do not want the ui action to show; Cogito, Page, NOVO, and Businees Intelligence...... these teams do not have an on-call schedule... so I do not want the button Page On-call to show when a ticket is assigned to them