sys_popup view need to hide onhold reason

siva mani kanta
Tera Expert

Hi All,

in the below snip onhold reason is visible in sys_popup view  but i need to display that only on state is on hold.

Incident List View: 

sivamanikanta_0-1687955252685.png

created Ui Policy on sys_popup view but its not working. 

Ui Policy:

sivamanikanta_1-1687955447632.png

 

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@siva mani kanta 

Unfortunately you cannot run any client script or UI policy on sys_popup view. So this is not possible

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@siva mani kanta 

Unfortunately you cannot run any client script or UI policy on sys_popup view. So this is not possible

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader