3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller

[Pramod Pandey2]

Hi Community,

I want to implement 3 reminder notification for incident when the incident goes OnHold and OnHold Reason Awaiting Caller using flow designer and time duration is 24, 48 and 72 hours from on hold time.

I have gone through multiple articles but non of them explained properly.

Thanks

[Prana Krushna]

@Pramod Pandey2 You can create this in flow designer by using only two things.
1. Send notification Action

2. Wait for duration flow logic

Please check the images i have created a sample

Trigger condition in flow designer

using action you can choose to send the first notification

similarly after that you can add the wait for duration condition from flow logic

Sample send notification. before adding send notification, you should have created a notification for incident table by going to "sysevent_email_action" table.

sample wait condition

Your flow look something similar to 

Please Mark Helpful if it works for you.

[Pramod Pandey2]

Thanks Prana Will implement as suggested by you.