target URL for Interceptors

[manita_anand]

Hi Folks,

I am designing Change Management with Interceptors and populating the categorization through TARGET URL :

change_request.do?sys_id=-1&sysparm_query=type=emergency&sysparm_query=category=telecom&sysparm_query=u_change_category_level_2=Agent Phone Hardware&sysparm_query=u_change_category_level_3=Agent Phone Hardware

the issue is, only the u_change_category_level_3 is getting populated on the change form.

the type,category and u_change_category_level_2 are not getting populated.

Can anyone guide whats wrong in the target URL?

[rajeevlochan82]

can you check if you are passing 'value' for these fields instead of the Display Name ?

[manita_anand]

Hi Rajeev, i am passing the value only.

[fosborne · Accepted solution]

Hi Manu2988,

Try to see if this syntax gives you what you want since you want to insert into multiple fields

change_request.do?sys_id=-1&sysparm_query=type=emergency^category=telecom^u_change_category_level_2=Agent Phone Hardware^u_change_category_level_3=Agent Phone Hardware

if spaces in URL causes issues then maybe:

change_request.do?sys_id=-1&sysparm_query=type=emergency^category=telecom^u_change_category_level_2=Agent%20Phone%20Hardware^u_change_category_level_3=Agent%20Phone%20Hardware

-Fred

Please mark Correct if it solved your issue and/or hit Like and Helpful if you find my response worthy.

[manita_anand]

Thanks Fedrick.

your first option worked perfectly!

Thank you so much for your time.