Hi Vikram,
I have had a similar requirement in the past and created a subflow to handle "Closed Incomplete" in a standard repeatable way.
1. Create a workflow to handle the closed incomplete activities. This will be used as a Subflow in your RITM workflow and can be used across multiple workflows. Should look something like this:
* NOTE: You don't need to put these activities into a subflow if you don't want to. You could add them directly to your main workflow if you like. I put them into a subflow so I can reuse the functionality across multiple workflows.
2. Drag your "Closed Incomplete" subflow onto your RITM workflow
3. On you Catalog task activity in your workflow you need to right click and select "Add Condition"
4. Configure the "Condition" to activity.result == '4'
5. Amend the "Always" condition to activity.result == '3'
6. Link the Task Condition for "Closed Incomplete" to the subflow that handles the closing of the RITM
Hopefully this gives you some ideas about how to handle Closed Incomplete.
Brent
P.S. Please mark as helpful and/or correct if this answered your question.
