HAM and SAM KPI's

[NK Subramani1]

Hi,

I 'am new here and I 'am trying to create KPI's For HAM and SAM.

Although i' am not sure on what are available Out of the Box KPI's.

 Can anyone help me with any article or share the available OOB KPI's so i don't have to rework with the KPI creation.

Thanks in advance.

#HAM and SAM

[Dr Atul G- LNG]

Hi @NK Subramani1 

HAM

KPIs

KPIs are best represented as trend lines and tracked over time.  They provide information on the effectiveness of the process and the impact of continuous improvement efforts.

KPI/Metric	Purpose
Quality and accuracy of hardware asset information	Measure of physical hardware assets represented as asset records in the asset repository Measure of accurate critical data attributes (e.g., Serial Number, Status/Substate, Assigned To, Location).
Reduced number of exceptions reported during Discovery Import	Measure of proactive vs. reactive IT Asset management.
Reduced number of exceptions reported during configuration audits	Accounting for, managing and protecting the integrity of CIs throughout the service lifecycle

SAM:

https://mynow.servicenow.com/now/best-practices/assets/software-asset-management-process-workshop

[Tanushree Maiti]

Hi @NK Subramani1 

For list of Indicators for most of the content packs:

Refer: https://www.servicenow.com/community/platform-analytics-forum/out-of-the-box-kpis/m-p/1268081

Also refer : https://www.servicenow.com/docs/r/it-asset-management/cloud-cost-management/itam-exec-dashboard-clou...

https://www.servicenow.com/docs/r/ko-KR/it-asset-management/enterprise-asset-management/configure-kp...