Tasks cant be created or modified in change state closed or cancelled

[mamarusk]

Hi everyone, Im trying to restrict possibility to create or modify tasks in change in state closed or cancelled, I tried to create some script or changing ui policie or create business rule but I didnt succeed so far, can you help me?

[Community Alums · Accepted solution]

Hi @mamarusk ,

This requirement can be fulfilled in the below manner by creating a business rule.

Step 1:

Step 2:

(function executeRule(current, previous /*null when async*/) {

    // Get the state of the parent change record
    var change = new GlideRecord('change_request');
    if (change.get(current.change_request)) { // Assumes 'change_request' is the field linking to the parent change
        var state = change.state.toString();

        // Define the states that are considered closed or cancelled, replace with actual state values in your instance
        var closedStates = ['3', '4']; // Example: 3 = Closed, 4 = Cancelled.

        if (closedStates.indexOf(state) !== -1) {
            // If the change is in a closed or cancelled state, prevent modification or creation
            gs.addErrorMessage('You cannot modify or add tasks to a change that is closed or cancelled.');
            current.setAbortAction(true);
        }
    }

})(current, previous);

This will restrict any change task being created or updated from a closed/canceled change_request.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Community Alums · Accepted solution]

Hi @mamarusk ,

This requirement can be fulfilled in the below manner by creating a business rule.

Step 1:

Step 2:

(function executeRule(current, previous /*null when async*/) {

    // Get the state of the parent change record
    var change = new GlideRecord('change_request');
    if (change.get(current.change_request)) { // Assumes 'change_request' is the field linking to the parent change
        var state = change.state.toString();

        // Define the states that are considered closed or cancelled, replace with actual state values in your instance
        var closedStates = ['3', '4']; // Example: 3 = Closed, 4 = Cancelled.

        if (closedStates.indexOf(state) !== -1) {
            // If the change is in a closed or cancelled state, prevent modification or creation
            gs.addErrorMessage('You cannot modify or add tasks to a change that is closed or cancelled.');
            current.setAbortAction(true);
        }
    }

})(current, previous);

This will restrict any change task being created or updated from a closed/canceled change_request.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar

[Maddysunil · Accepted solution]

@mamarusk 

You can write before inser/update business rule, below is the sample script you can use it:

(function executeRule(current, previous /*null when async*/) {

    // Check if the change request is in Closed or Cancelled state
    if (current.state == 'closed' || current.state == 'cancelled') {
        
        // Check if the operation is either insert or update
        if (current.operation() == 'insert' || current.operation() == 'update') {
            
            // Check if the user is trying to create or modify a task
            if (current.type == 'task') {
                
                // Cancel the current operation and display an error message
                gs.addErrorMessage('Tasks cannot be created or modified when the change request is in Closed or Cancelled state.');
                current.setAbortAction(true);
            }
        }
    }

})(current, previous);

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[mamarusk]

it works! thank you a lot, now I need to learn from your solution why my solutions arent work 😄 😉 thx