Tasks opened in PROD are lost when we use the edit catalog builder

[NataliaZacarias]

When I change tasks using the Edit Catalog Builder in DEV and commit to QA/PROD, the already opened items break and the summary description and task group open with no information.
How can I commit changes in the Catalog Build withou broke the flow?

[cloudops]

Here are some steps you can follow to avoid breaking the flow when committing changes in the Catalog Builder:

1. **Test Changes in Sub-Production Instance**: Always test your changes in a sub-production instance before committing them to the production instance. This will help you identify any potential issues that could break the flow.

2. **Use Update Sets**: ServiceNow provides a feature called Update Sets that you can use to group a series of changes together. You can then commit the entire update set to the production instance. This ensures that all related changes are made at the same time, reducing the risk of breaking the flow.

3. **Avoid Direct Changes in Production**: As a best practice, avoid making direct changes in the production instance. Instead, make changes in a development instance and then move them to the production instance using update sets.

4. **Use Version Control**: ServiceNow supports version control, which can help you manage changes more effectively. You can use this feature to keep track of different versions of your catalog items and revert to a previous version if necessary.

5. **Use Clone Data Preservers**: If you are cloning an instance, use Clone Data Preservers to preserve the data of specific tables. This can help prevent issues with data loss or corruption during the cloning process.

6. **Review Changes Before Committing**: Always review your changes before committing them to the production instance. This can help you catch any potential issues that could break the flow.

7. **Use Automated Testing**: ServiceNow provides automated testing tools that you can use to test your changes. This can help you identify any potential issues before they affect the production instance.

8. **Backup Regularly**: Regular backups can help you recover quickly if something goes wrong. Make sure to backup your instance before making any major changes.

9. **Use ServiceNow's Best Practices**: ServiceNow provides a set of best practices for development. Following these best practices can help you avoid common issues and ensure that your changes are implemented correctly.

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
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[cloudops]

Here are some steps you can follow to avoid breaking the flow when committing changes in the Catalog Builder:

1. **Test Changes in Sub-Production Instance**: Always test your changes in a sub-production instance before committing them to the production instance. This will help you identify any issues that might break the flow.

2. **Use Update Sets**: ServiceNow provides a feature called Update Sets that you can use to group a series of changes into a named set and then move this set as a unit to another instance.

3. **Clone Instances**: If you have a large number of changes, consider cloning your production instance to a sub-production instance, making the changes there, and then cloning back to the production instance.

4. **Avoid Direct Changes in Production**: Avoid making direct changes in the production instance. Instead, make changes in a development instance and then move them to the production instance using Update Sets.

5. **Use Version Control**: ServiceNow supports integration with Git, which you can use for version control. This will allow you to track changes and revert to a previous version if something breaks.

6. **Backup Regularly**: Regularly backup your ServiceNow instance. This will allow you to restore the instance to a previous state if something breaks.

7. **Use Automated Testing**: ServiceNow provides a feature called Automated Test Framework (ATF) that you can use to create automated tests for your changes. This will help you catch any issues that might break the flow before they are committed to the production instance.

8. **Review Changes**: Before committing changes, review them to ensure they won't break the flow. This includes checking for dependencies and conflicts with other changes.

9. **Use a Staging Instance**: If possible, use a staging instance to test your changes before committing them to the production instance. This will allow you to catch any issues that might break the flow in a controlled environment.

10. **Follow Best Practices**: Follow ServiceNow best practices for development and administration. This includes using a development instance for making changes, testing changes before committing them, and using Update Sets to move changes between instances.

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - nowgpt.ai

[Ramesh Lohar]

Here are some steps you can follow to commit changes in the Catalog Builder without breaking the flow:

1. **Test in Development Environment**: Always test your changes in the development environment before committing to QA/PROD. This will help you identify any issues that might cause the flow to break.

2. **Use Update Sets**: ServiceNow provides a feature called Update Sets that you can use to group a series of changes into a named set and then move this set as a unit to another instance.

3. **Clone Instances**: If possible, clone your PROD instance to your DEV instance before making changes. This will ensure that your DEV environment is as close as possible to your PROD environment, reducing the chances of unexpected issues when you commit your changes.

4. **Avoid Direct Changes in PROD**: Never make direct changes in the PROD environment. Always make changes in DEV, test them thoroughly, and then move them to PROD using Update Sets.

5. **Use Version Control**: If possible, use a version control system to track changes to your ServiceNow configuration. This will allow you to easily roll back changes if something goes wrong.

6. **Backup**: Always backup your PROD instance before committing any changes. This will allow you to quickly restore the instance if something goes wrong.

7. **Use Scoped Applications**: Scoped applications allow you to encapsulate your changes and reduce the risk of conflicts with other applications or customizations.

8. **Use Automated Testing**: ServiceNow provides automated testing tools that you can use to ensure your changes don't break existing functionality.

9. **Review Error Logs**: If you encounter issues, review the error logs to identify the cause of the problem. ServiceNow provides detailed error logs that can help you troubleshoot issues.

10. **Consult ServiceNow Documentation and Community**: If you're unsure about something, consult the ServiceNow documentation or the ServiceNow community. Both are excellent resources for getting help with ServiceNow.

For ServiceNow Live Classes, Books, Sample Resumes, Interview Questions, CSA Quizzes.
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[sumanta pal]

Here are some steps you can follow to commit changes in the Catalog Builder without breaking the flow:

1. **Test in Sub-Production Instance**: Always test your changes in a sub-production instance before committing to QA/PROD. This will help you identify any issues that might break the flow.

2. **Use Update Sets**: ServiceNow provides a feature called Update Sets that you can use to group a series of changes into a named set and then move this set as a unit to another instance.

3. **Clone Instances**: If you have a large number of changes, consider cloning your DEV instance to QA/PROD. This will ensure that all changes are moved together and will reduce the risk of breaking the flow.

4. **Avoid Direct Changes in PROD**: Never make direct changes in PROD. Always make changes in DEV, test them in a sub-production instance, and then move them to PROD.

5. **Use Version Control**: ServiceNow supports version control systems like Git. You can use this to track changes and roll back to a previous version if something breaks.

6. **Backup Regularly**: Regularly backup your ServiceNow instances. This will allow you to quickly restore your system if something goes wrong.

7. **Use Automated Testing**: ServiceNow provides automated testing tools like ATF (Automated Test Framework). Use these to test your changes before committing them to QA/PROD.

8. **Monitor System Logs**: Regularly monitor your system logs to identify any issues that might be causing the flow to break.

9. **Consult ServiceNow Documentation and Community**: If you're unsure about something, consult the ServiceNow documentation or ask the ServiceNow community. They can provide valuable insights and solutions.

10. **Engage ServiceNow Support**: If you're still having issues, consider engaging ServiceNow support. They have the expertise to help you resolve your issues.

For asking ServiceNow-related questions try this :

For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.

Please visit : https://nowkb.com/home
Our Website :https://nowkb.com/home
Link - https://nowgpt.ai/