TeamIn SOW New button is missing for Change templates module

Amrutha K V · 2 hours ago

Hi Team,

Our Servicenow instance is upgraded to Zurich version. In Change templates module we cannot see New button in My proposals and Open proposals. New button should be visible for change manager.
How can we add New button in SOW here.

Thank you

Ankur Bawiskar · 2 hours ago

@Amrutha K V

compare it against your version and see what's the difference.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Amrutha K V · 2 hours ago

We already compared and unable to find where it is configured.
Could you please help how can we enable or add New button

Dr Atul G- LNG · 2 hours ago

Hi @Amrutha K V

I tested in my PDI and can confirm that Admin, Change Manager, and ITIL users can see New button I would suggest trying to repair or update your SOW plugin to the latest version and then check again.

Also check via native view , is New button visible or not

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