Teams Notification Provider Duplicates

[KhushbooR]

Hello

I have integrated ServiceNow and teams. The notification provider sends out message on teams every time the stage changes. 

But its sending out duplicates.

The notification event is getting triggered twice but on the requested item the flow sets the stages.

Can anyone please let me know what could make the notification trigger twice?

Thank you

[Tony Chatfield1]

Hi, perhaps the update is triggering another update
Do you have any before\after business rules on the table that trigger current.update() ?
You could start by enabling BR debug and see if you can identify any repeat/recursive updates for the table.

[KhushbooR]

Hello @Tony Chatfield1 

The issue was at the Flow Designer level. The stage was being set before the "if" loop checked if the item should go for line manager approval.

I have now moved the "Add Stage" step inside the loop, and it is working fine.

Thank you for your assistance!

Best regards,

Khushboo