Techno Functional Role

[RamIyer]

Hello Everyone,

I am looking to change my role as a ServiceNow Techno Functional resource , what kind of certifications or courses should I aim to complete. I have 1 year experience with ServiceNow and I have also completed CSA and CIS-ITSM certifications. Should I aim to complete CAD or go for more implementation certifications. 

Thankyou

[Runjay Patel · Accepted solution]

Hi @RamIyer ,

technical functional role come with big roles and responsibilities. Having 1 years of experience in ServiceNow is not enough to become techno functional role. This role required sound knowledge on ServiceNow fundamental along with functional knowledge in popular module like ITOM,SPM,HRSD and so on.

I would recommend you to get more knowledge on various module of ServiceNow and then you opt for this role.

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You should focus 

[Anand Kumar P · Accepted solution]

Hi @RamIyer ,

To advance in Servicenow TechnoFunctional role, consider pursuing the CAD, Additionally you can have the CIS-HRSD, CSM,ITOM. Stay updated to with ServiceNow platform by engaging in trainings , Labs, Docs.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Harish Bainsla · Accepted solution]

Hi @RamIyer As per my Knowledge you should explore some new modules as well like ITOM,CSM,HRSD, GRC etc . You should have knowledge about product and functionality with certification lots of things required . 

If my answer helps you mark helpful and accept solution

[Dr Atul G- LNG · Accepted solution]

Hi @RamIyer 

I think I am the best one to answer this.  I am not saying other answers are wrong or invalid but my view can help you. I am working as Techno Functional Consultant , yes having 10  yr experience in SN eco system. Getting in to this role is not easy with your experience but it is not like impossible too. I saw many who started on this role with 1 yr or experience.

To build this role, the main point is understand the SN eco system. This role is on client facing, which means client can ask any thing or every thing about platform so you should know about this. In this role, technical knowledge is required to understand the backend but 10-15% but more on functional side it is required. You need to build your portfolio and add  more modules like ITSM, CSM, HRSD, Secops etc but functionally means you know who these modules are interconnected , how the life cycle works, if change in one , how impact on other.

You can start with ITSM and along this start learning other modules as well. 

https://youtu.be/0v2o0muODFA

[Dr Atul G- LNG]

Thanks for the kind words @RamIyer  Keep Learning N Keep Growing Together.

[RamIyer]

@Runjay Patel @Dr Atul G- LNG @Harish Bainsla @Anand Kumar P 

Thankyou so much for all your responses , I just have one ask if anyone could help me with a roadmap or something to learn the modules one by one like whether to start with ITSM/ITOM then jump to HRSD and other modules. 

If I can get a structured list on what what to start and after one module which next would be helpful !

[Anand Kumar P · Accepted solution]

Hi @RamIyer ,

You can start with ITSM, IntegrationsHRSD,CMDB, ITOM,CSM,GRC.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand