Templates and read only fields - How to set values then make read only?

[Mark_Bailey]

I have a challenge with Change Management and using a template.

The change type is a read only field and when a template is applied a partner wrote a script to set the change type to standard.

Apparently when a field is read only templates don't write to the field so a client script writes to the type field instead and sets it to standard.

My challenge is now we want to make the template fields read only. All templates results in a standard change.

When the template is applied some of the values on the template set, then regardless of how I write the script it seems some of the fields are set to read only before they populate leaving them blank. IF I want to set field values and then after the values are set, set the fields to read only BUT   BEFORE the change is actually submitted, how can I accomplish this?

[Pradeep Sharma]

Hello Mark,

You may find the below thread helpful.

Issues with Templates for Incident - Read Only for Certain Fields

Template Not Applying Read Only Fields?

[Mark_Bailey]

Thanks I will have a look to see if I discover a solution.

[Mark_Bailey]

Thank you much! It did not resolve my issue but I do appreciate you pointing out the others with a similar difficulty.

[reginabautista]

Have you tried using UI policy to make them read only? Say comdition

= feld is not empty then set it to read only? I wonder if that would work..