Tenable connector s.o for assets

[CandyDee]

Morning all

I have just configured the tenable connector app and tenable for assets. wondering if anyone has had any user experience with the app as the documentation is alittle wooly and not very helpful.

Successfully configured the app and have configured a small export of assets from servicenow to be sent to tenable but im getting the below error in job when i run it. Anyone seen this issue before? i have reached out to tenable team to see if they can see any activity there side. 

when you create the job to export it has 2 fields "group type" and "group name" which im not sure what its refering to

error - No Data to Sync at this time. Although there may be matching records in the CMDB, those records did not contain values in the DNS Domain field

[Frank Tate · Accepted solution]

It looks like the export is expecting each of the CIs to have a value in the DNS Domain (dns_domain) field. Do the records have a value in this field? If not, you should add a value in there either manually or through discovery and then re-try the export.

Frank

[CandyDee]

Morning Frank

Thank you for the response, its really appreciated.

do you mean the records on servicenow side or on the tenable side?? Ill check snow side when back in work tomorrow. 

Also you mentioned discovery. On the guidelines I have been following there wasnt any instructions regarding discovery though I was under the impression that some sort of discovery and asset matching needs to take place.

Basically im the servicenow guy who configured the tenable connector and has been asked to configure some test export jobs from servicenow into tenable but cant really get off the ground. 

again kind regards 

Dan

[CandyDee]

Also when exporting out of servicenow to tenable im wasnt expecting a match to be found, I was expecting it to create the assets in tenable if this makes sense.!

[Frank Tate]

I mean the records on the ServiceNow side. 

Whatever component is producing the error you shared in your original post requires that the records from ServiceNow each contain a value in their dns_domain field.

Frank