Test data pattern anonymization of data privacy is not working in test

Balakrishna_ABK
Tera Guru

yesterday

Balakrishna_ABK_0-1778824684455.png

we installed and configured data privacy in Dev with data channel now assist.

Its working in Dev but not in test.
Any suggestions or plugins we need to install/ update ?

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Tanushree Maiti
Mega Patron

3 hours ago

Hi @Balakrishna_ABK 

 

1.  Ensure all Data Privacy and Now Assist plugins are installed in the Test instance.  Compare Plugin installed in Test with Dev.

 

2. Just validate the Role and configuration set in Test (compare with Dev)

Configuring Data Privacy for Now Assist 

Data privacy roles 

 

Refer: https://www.youtube.com/watch?v=eKEX_rgy0MY&t=1s

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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