Test Incident priority using ATF testing
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03-17-2025 05:26 AM
I want to Test Incident Priority Matrix using ATF i am following below Steps , the test is failing after impersonation not adding caller and short description fields although values are given can someone please guide me
@ATF @Atul Gupta @Ankur Bawiskar @Hardit Singh @The SN Nerd automated test framework
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03-17-2025 05:35 AM
Step 9 is incorrect; priority gets populated automatically, so there's no need to set it. Also, for Step 8, the timeout needs to be increased.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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03-17-2025 05:48 AM
Thaks @Dr Atul G- LNG but its failing in 5th step only
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03-17-2025 09:19 AM
Add these to ignore list
and it must work after that.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-17-2025 06:29 AM
Did you try to add that error to ignore/warning list and try again?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2025 07:03 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader