Test steps on how to build CC'd, BCC and forward email on ATF

[Stephanie Ani]

Can someone advice on the best way to build CC'd, BCC and forward email on ATF. I can on find 'To' and 'From' in the Generate inbound action and another step for Replies but nothing for the others. Thank you

[Chris Yang]

I have the same problem, hope ServiceNow adds this feature soon.

For now I am querying the email record, add the cc via update step, and then reprocess the email (need impersonate admin).