TEST suite

[Anantha27]

I have created a test suite and added 20 catalog items tests into it, But I have faced an issue in running the Test Suite, some catalog items are failed due to some errors I couldn't find the reason as individually running the tests separately its status is success. Let me know if you have any solution.

[VishaalRanS · Accepted solution]

Hi @@Anantha27 

 To address the issue, you're facing with your ServiceNow Test Suite where some catalog item tests are failing despite individual tests passing, consider the following troubleshooting steps:

1. Check Variable Mappings
2. Review Permissions and Access Control
3. Examine Dependencies Between Variables
4. Adjust Timeout Settings
5. Check for Null Pointer Exceptions

 For further, please go through the following Link:

Solved: Failing Widget: 'SC Catalog Item' - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Ramesh_143 · Accepted solution]

Hi  @Anantha27 ,

To troubleshoot ATF test suite failures, check for:

• Test dependencies: Ensure tests are in the correct order and dependencies are met.
• Data conflicts: Clean up the test environment and validate data.
• Timing issues: Allow for asynchronous operations and consider wait conditions.
• Test logs: Review logs for error messages and warnings.
• Isolate failed tests: Run them individually and debug steps.
• Test data: Ensure data is valid and consistent.
• Test configuration: Check settings and parameters.
• External factors: Consider environment stability and system updates.

By addressing these potential causes, you can identify and resolve the issues preventing your test suite from running successfully.

Thanks, 

Ramesh.

[VishaalRanS · Accepted solution]

Hi @@Anantha27 

 To address the issue, you're facing with your ServiceNow Test Suite where some catalog item tests are failing despite individual tests passing, consider the following troubleshooting steps:

1. Check Variable Mappings
2. Review Permissions and Access Control
3. Examine Dependencies Between Variables
4. Adjust Timeout Settings
5. Check for Null Pointer Exceptions

 For further, please go through the following Link:

Solved: Failing Widget: 'SC Catalog Item' - ServiceNow Community

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[HamadouW]

Thanks for your help!!

[Sai Krishna6147]

Hi @Anantha27 

Here are some potential causes and solutions to consider:

1. Test Data Dependencies:

• Ensure data consistency: Verify that the required data for each catalog item test is present and accurate. Any missing or incorrect data can lead to failures.
• Check data integrity: If your tests modify data, ensure that the modifications are properly cleaned up or rolled back after each test to avoid interference with subsequent tests.

2. Test Script Issues:

• Review script logic: Carefully examine the script logic for each catalog item test, looking for potential errors or inconsistencies. Pay attention to conditions, loops, and data handling.
• Debug step by step: Use the ATF debugger to step through the script execution and inspect variable values and control flow at each point. This can help identify specific lines of code causing errors.
• Check for syntax errors: Ensure that there are no syntax errors in your scripts, as these can lead to unexpected behavior.

3. Test Environment Configuration:

• Verify environment settings: Make sure that the test environment is configured correctly, including system properties, plugins, and other relevant settings. Any discrepancies between the test and production environments can cause issues.
• Check for conflicts: If you have multiple test suites or other automated processes running concurrently, ensure that they are not interfering with each other.

4. ATF Configuration:

• Review ATF settings: Verify that the ATF configuration is correct, including test suite settings, test execution parameters, and result reporting. Any misconfigurations can affect test execution and reporting.
• Check for updates: Ensure that you are using the latest version of ATF, as updates may include bug fixes or improvements that could address your issue.

5. External Dependencies:

• Test external integrations: If your tests rely on external integrations (e.g., APIs, web services), ensure that they are functioning properly and accessible. Any issues with external dependencies can cause test failures.

[Shaqeel]

Hi @Anantha27 

Can you share the screenshot of the suite test result.

P.S all the answers here are irrelevant and copied from gpt. be careful.

Regards

Shaqeel