Testing an inbound email action

[La Maga]

Hi, is there a way to test inbound email actions? I am trying to create an email record according to the conditions set in the email action but it does not trigger it. I am wondering if I test it wrong. 

[Anand Kumar P]

Hi @La Maga ,

1)To test if incoming emails meet your conditions, send a test email from your personal email address to your ServiceNow system.

2)When an incoming email passes all filters and arrives successfully, it's logged in the system as "Received." You can view these logs by going to a specific URL:

• https://<instance>.service-now.com/sys_email_list.do?sysparm_query=type%3Dreceived

3)You can also find information about incoming emails by going to the "System Properties" section, specifically the part related to "Email." This area provides settings and data about how your system handles emails.
Please mark it as solution proposed and helpful if it works for you.

Thanks,

Anand

[Voona Rohila]

Hi @La Maga 

You can also test by creating email record and provide all the required details.

Navigate to below path and click on New.

[mfchohan83]

Great! it worked for me