The agent is available in agent work space but in chat it is showing no agent available.

[Narayana Swamy]

[Sujatha V M]

@Narayana Swamy Could you please check if the Service Channels are added. 

Navigate to >Advanced work Assignment>Settings> Presence States> click on "Available"

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Narayana Swamy]

@Sujatha V M 

[Sujatha V M · Accepted solution]

@Narayana Swamy Please check this link, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788321

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.