The following mandatory fields are not filled in: (Empty)

[Ricky S Larsson]

What would be the first place to troubleshoot when there is an empty Mandatory field alert box? This shows up when I am trying to save a RITM after changing the state to Closed Completed. I'm logged in as Admin.

Is there a security rule hiding the field and thus not showing which field it is?

[Ricky S Larsson]

I couldn't find any data policies on the sc_req_item table, or sc_request and task table

[Gowtham29]

Check in item variables section on the requested item if there is any mandatory field exists which is not populated.

[Ricky S Larsson]

There are 3 variables that are all mandatory and they are filled in.

I also checked the Variable Ownerships (sc_item_option_mtom) table to see if there were more than those 3 but there was not.

[Ricky S Larsson]

I have lifted this incident up to HI support. Let's see what they can find

[Ricky S Larsson · Accepted solution]

HI support created a problem out of this as the support guy I had contact with was able to successfully reproduce this issue in his own Out Of Box instance

The problem in our instance was that one variable was set to "Selection Required". The potential workaround was to:

• - Un-tick 'Selection Required' on that Variable
• - Use a Catalog UI Policy to set that Variable to mandatory
• (The Catalog UI Policy must only apply on the 'Catalog Item view' (If it applies on the Requested Item the same error will occur)

I did this change in Test, moved it to Prod via update set and was about to try to close the task but all the tasks had been closed automatically so I don't know if this workaround helped or something else just fixed it.