The following mandatory fields are not filled in: (Empty)

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Ricky S Larsson
Tera Guru

‎01-22-2019 04:10 AM

What would be the first place to troubleshoot when there is an empty Mandatory field alert box? This shows up when I am trying to save a RITM after changing the state to Closed Completed. I'm logged in as Admin.

find_real_file.png

Is there a security rule hiding the field and thus not showing which field it is?

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Ricky S Larsson
Tera Guru
In response to Ricky S Larsson

‎02-01-2019 04:48 AM

HI support created a problem out of this as the support guy I had contact with was able to successfully reproduce this issue in his own Out Of Box instance

The problem in our instance was that one variable was set to "Selection Required". The potential workaround was to:

  • - Un-tick 'Selection Required' on that Variable
  • - Use a Catalog UI Policy to set that Variable to mandatory
  • (The Catalog UI Policy must only apply on the 'Catalog Item view' (If it applies on the Requested Item the same error will occur)

I did this change in Test, moved it to Prod via update set and was about to try to close the task but all the tasks had been closed automatically so I don't know if this workaround helped or something else just fixed it.

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎01-22-2019 04:15 AM

Hi,

I would check first the following:

  • UI Policy
  • Data Policy

Cheers
Alberto

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Ricky S Larsson
Tera Guru
In response to Alberto Consonn

‎01-22-2019 04:27 AM

There are no data policies, and I've tried to inactivate UI policies as well

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Shubham Kakade
Giga Guru

‎01-22-2019 04:16 AM

Hi,

Check if there is any data policy applicable.

Thanks

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