The Magic of ServiceNow Mastery with Chris Schuh
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11-09-2023 02:55 AM
Welcome to the Service Ducks Podcast
In today's episode, we are joined by certified master architect, freelance consultant, and ServiceNow magician, Chris Shu, all the way from Vancouver!
The Magician of ServiceNow
Before we dive into Chris's ServiceNow journey, let's talk about his title: "The Magician of ServiceNow." Chris is not only a skilled ServiceNow expert but also a professional magician. He has combined his love for magic and ServiceNow by performing magic shows with a ServiceNow theme. He even plans to do the first-ever ServiceNow stage magic show in 2023. Chris's ability to captivate audiences with his magic tricks translates into his work as a consultant, where he brings a touch of magic to his solutions.
Chris's ServiceNow Journey
Chris's ServiceNow journey began in 2016 when he was selected to learn ServiceNow and implement the platform for a customer. Over the course of eight months, he built over 460 catalog items, shared workflows, and learned valuable lessons along the way. Since then, Chris has worked for various consulting companies and has gained extensive experience in different areas of ServiceNow. He now operates as an independent consultant, helping clients optimize their ServiceNow implementations and providing expert guidance.
Bringing Magic to ServiceNow
Chris's background as a magician has influenced his approach to ServiceNow. He believes that anyone can learn and excel in ServiceNow, just like anyone can learn magic tricks. He applies his presentation skills, communication abilities, and problem-solving mindset to his work with clients. Chris's unique perspective and creativity enable him to find innovative solutions and effectively communicate them to non-technical stakeholders. His passion for both magic and ServiceNow shines through in his work and his ability to make complex concepts and processes easily understandable.
Exciting Developments in ServiceNow
When discussing the future of ServiceNow, Chris expresses excitement about the new modules being introduced. One module that particularly interests him is the Legal Services Delivery module, as he is currently working with a law firm. Chris enjoys exploring new products and learning about their capabilities. He believes that the constant evolution and expansion of the ServiceNow platform make it a powerful tool for organizations across various industries. Chris is especially thrilled about the potential of generative AI in ServiceNow and the possibilities it offers for automating processes and improving efficiency.
The Power of the ServiceNow Community
Chris emphasizes the importance of the ServiceNow community and the value it brings to both newcomers and seasoned professionals. He encourages individuals to actively participate in forums, interact with other community members, and ask for assistance or mentorship when needed. Chris praises the helpfulness and camaraderie within the ServiceNow community, where everyone is willing to share knowledge and support one another. He believes that by engaging with the community, individuals can accelerate their learning and growth in the ServiceNow space.
Summary
Overall, Chris's unique background as a magician and his expertise in ServiceNow make him a valuable asset to the ServiceNow community. His ability to captivate audiences with magic tricks translates into his work as a consultant, where he combines creativity, problem-solving skills, and technical knowledge to deliver exceptional solutions. Chris's journey showcases the endless possibilities and diverse career paths within the ServiceNow space, proving that anyone can excel with passion and dedication.
