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The order guide resulted in no items being selected for order.

sonita
Giga Guru

Hi ,

I have a checkbox on my order guide , when the checkbox is selected , it should go to a rule base ( a new form ) how do I do that , I just selected the check box and chose options( submitted) , I got this error:   The order guide resulted in no items being selected for order.

Any thoughts pls?

1 ACCEPTED SOLUTION

Joe Childers1
Giga Contributor

Hi Soni,



You've went to the base configuration page of the Order Guide, clicked the Rulebase tab or accessed the Rulebase section, then created a new Rulebase that has a criteria of <your checkbox> is true, and then have the correct catalog item listed on the include this item field? You also need to enter a position for it to display the added item. So your process should be, access the order guide, check the box, select choose options, and then a position order of an integer (Lowest number appears first in the tabbed list of items added)


View solution in original post

2 REPLIES 2

Joe Childers1
Giga Contributor

Hi Soni,



You've went to the base configuration page of the Order Guide, clicked the Rulebase tab or accessed the Rulebase section, then created a new Rulebase that has a criteria of <your checkbox> is true, and then have the correct catalog item listed on the include this item field? You also need to enter a position for it to display the added item. So your process should be, access the order guide, check the box, select choose options, and then a position order of an integer (Lowest number appears first in the tabbed list of items added)


Gaetano De Mitr
ServiceNow Employee
ServiceNow Employee

Hello everyone,

How can I skip approval for attached RITM to the Request?

 

Regards,

Gaetano