The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

[IndranilDutta]

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.
Now, when I am opening that same widget in Platform/Native view, I can see that the Client & Server script sections have proper code defined in them.
Prefer refer the screenshot which I've attached.

I've already tried clearing browser and instance cache
I've also checked acls, but this is not related to it because even though I am having "admin" and "sp_admin" role I am not able to see.

Please help me here as I am unable to understand what could be the possible reason for this issue.

[IndranilDutta]

Hi @Ankur Bawiskar 

Yes, same issue exists for other admins as well. For every user, whether they have admin access or not, they are not able to see these sections.

Also,

[Ankur Bawiskar]

@IndranilDutta 

please raise a case with ServiceNow regarding this.

[IndranilDutta]

Hi @Ankur Bawiskar ,

Yes I had raised a case with SN and now issue is resolved.

Actually there is a page with id=widget_editor. This page contained a Container which has been customized, and as a result of which the issue has occurred.

As per ServiceNow, this Container inside the widget_editor should not be customized, i.e. it should be OOB.

After reverting back the changes to OOB, the issue is fixed now.

Thanks for your assistance.

[Ankur Bawiskar]

@IndranilDutta 

Please close the thread by marking your own response as correct.