The Wrong approver is being marked as the one who approved after email is sent in.
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05-20-2024 07:37 AM - edited 05-20-2024 08:02 AM
We have create a custom form application in service now which extends task table. and this form workflow consists of approvals which begins with three approvers ( Jamiel , Jamie ,Anthony) when a ticket is raised . So the issue is
When Anthony approves the request of the record . In approver section we are able to see that Jamie has approved and it showing that Anthony is no longer required.. this is not working according to the approvals.
Can anyone please suggest what is the issue and how can i solve this please follow below images.
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