The Wrong approver is being marked as the one who approved after email is sent in.

Suchi_J
Tera Contributor

We have create a custom form application in service now  which extends task table. and this form workflow consists  of approvals which begins with three approvers ( Jamiel , Jamie ,Anthony) when a ticket is raised . So the issue is 

 

When Anthony approves the request of the record .  In approver section we are able to see that  Jamie has approved and it showing that Anthony is no longer required.. this is not working according  to the approvals.

 

Can anyone please suggest what is the issue and how can i solve this please follow below images.

 

 

 

 

 

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