There is no email feature enabled in RITM or SCTASK to send emails to end users

nameisnani
Mega Sage

‎10-20-2022 12:42 AM

Hi we have a requirement that email feature enabled in RITM or SCTASK to send emails to end users. can any one please help that how should we achieve this requirement .please provide steps .

 

@manas_kanukurth @Ankur Bawiskar @Jagadeesh5 

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Naga Ravindra R
Kilo Sage

‎10-20-2022 12:45 AM

Hi Sunil, you need to check the email client configuration in order to achieve this. Check here for more info:

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/em...

nameisnani
Mega Sage
In response to Naga Ravindra R

‎10-20-2022 12:50 AM

Hi Naga is this video helpful for me ? 

https://www.youtube.com/watch?v=4eRi-4Fc3xw

How to enable Email client for a table in ServiceNow
How to enable Email client for a table in ServiceNow
youtube.com/watch?v=4eRi-4Fc3xw
In this video, we will see how can we enable Email client for a table in ServiceNow. Email Client is used for sending an email from a record by adding details of that record and recipients as well ...
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Naga Ravindra R
Kilo Sage
In response to nameisnani

‎10-20-2022 01:48 AM

Yes it is, Please read more from docs and implement the same.