There is requirement if we rename the assignment group then old ticket will be maintained

[1dusjhyahnt]

HI All

There is requirement if we rename the assignment group then old ticket will be maintained, its will not renamed with new assignment group like we we take vps group then all the request assign to vps group but if we rename the group(mno) then it's will assign to mno , how its possible it's does not change assignment group for request ?

[Sandeep Rajput]

@1dusjhyahnt Assignment Group is a reference field which refers to a record in the another table (sys_user_group)). If the name field (display field of sys_user_group) is changed for a specific assignment group then it would reflect on all the places where the assignment group is referenced. 

This is by design and also eliminates any confusions which may arise due to different copies of the same record. 

Hope this helps.

[Sandeep Rajput]

@1dusjhyahnt Was my answer any different than what Atul mentioned? 

[Dr Atul G- LNG]

No @Sandeep Rajput . 

@1dusjhyahnt  You can select more than 1 answer as solution now and we are community helping each other.

[Dr Atul G- LNG · Accepted solution]

Hi @1dusjhyahnt 

Not possible case, as you are changing the name and Group is reference so it will impact all records (old and new both), This is as per deisgn n logic.