How to whiltelist the IP address in servicenow

[siddharth26]

Hi,

How to whitelist the IP address in servicenow, 

am using IP address access control to give the start and end range  to allow Ip address

when i try to create a Deny rule for this Ip address from range 0.0.0.0 to 255.255.255.255 and getting error as "INVALID INSERT "

Could you please suggest

thanks

Sid

[Community Alums]

Hi @siddharth26 ,

If you want to enable any specific IP to access ServiceNow instance, then follow the below steps

System Security -> IP Address Access Control -> New

Fill the following fields

Type : Allow

Enter the IP address in Range start and Range end fields

Click on save

It should work.

[siddharth26]

Hi Sandeep,

Thanks for the response, could you please let me know if we need to create a deny rule range from 0.0.0.0 to 255.255.255.255 .

thanks

sid

[Community Alums]

Hi @siddharth26 ,

Apply an IP access control to outbound traffic, inbound traffic, or bidirectional traffic. The system only blocks an IP address if a matching Deny rule exists and no matching Allow rule exists. By default, there are no restrictions on access to your instance.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Security > IP Address Access Control to see a list of your IP access controls. You might have to activate the IP Range Based Authentication [com.snc.ipauthenticator] plugin.
2. Complete the form.
   Note: To find your instance IP information, Log in to Servicenow Now Support, and Search for the My IP Information service catalog item.
    Field Description

   Type	Type of access control rule to include. Allow: Any IP address in this range can interact with this instance. Deny: Any IP address in this range cannot interact with this instance unless it is listed in an Allow rule. Also, when adding deny rules, you cannot deny your own public IP address or your instance does not update a deny rule. Note: To support maintenance, upgrades, and Customer Service and Support, some ServiceNow internal IPs cannot be blocked by Deny rules.
   Direction	Direction of the IP access control rule. Inbound: Allows or denies inbound transactions. Outbound: Allows or denies outbound transactions. Bidirectional: Allows or denies both inbound and outbound transactions.
   Active	When selected, the form is active.
   Description	Description of the access control.
   Range Start	Starting range of IP addresses to allow or deny. Note: These rules also affect transferring update sets. To ensure that IP address access control does not cause update sets to fail, add the target instance as an exception.
   Range End	Ending range of IP addresses to allow or deny. Note: To limit access to specific VPN addresses only, enter a Deny range of 0.0.0.0 through 255.255.255.255 into the Deny field, and only enter the specific allowed VPN ranges.

3. Click Submit.

[llobolui]

Ensure you whitelist your IP range first (Type:Allow) before you deny everything