Third party integration with service now for a monitoring too

[Pavan kumar24]

I want to create third party integration with service now for a monitoring tool to make post and get requets and automate the process. Create dashboards and alerts using the same response. How do I do this integration as I am new to servicenow can someone help me with this .

[Chetan Mahajan]

Hi Pavan,

                  Which application you want to integrate with ServiceNow ?

Here are some links to understand Integration.

ServiceNow Integration with REST API

ServiceNow Jira Unidirectional Bidirectional integration

Kindly mark correct and helpful if applicable

[suvro]

First of all get in touch with the admin of the monitoring tool. Gather information like what all details they will be sending, in what format and what kind of response they are expecting. And when they do GET what information they are expecting from you.

Based on that for POST you can create a Scripted REST service to fetch the request and create an alert record using GlideRecord and send the required response back. Share the API with the monitoring tool admin

OR 

You can directly use REST API Explorer feature of servicenow to understand the APIs and expose the POST and GET table APIs to the monitoring tool admin.

Once the integration is set and required data is coming you can create a dashboard, create a report on your alert table and add that report to your dashboard.

You can go through below link

https://docs.servicenow.com/bundle/paris-application-development/page/build/applications/concept/api-rest.html

[Sohail Khilji]

Hi Pavan,

Please let me know which monitoring tool are you integrating with servicenow...?

[Pavan kumar24]

I'am integrating catchpoint with servicenow. Catchpoint performance metrics.