Ticket Action to open pop up for client to respond and update record

[Community Alums]

Hi,

How can I raise a pop up with that has one field of type multi line string with name 'Reason for cancellation' and after the user submit it will go and update the wm_task of the current wm_order?

[palanikumar · Accepted solution]

Hi,

In "standard ticket action" check the input check box and save. Once you check this and save, you will see a related list named "Standard Ticket Action inputs". You can add your inputs in this related list. This can be accessed in Inputs attribute of action script.

Refer this URL:

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/task...