Ticket Conversation widget - get rid of checkbox

[davilu]

This checkbox randomly showed up in our Form widget in the activity stream section.  What's controlling this to show up?  We have other journal_input fields, can they all show up here so users can toggle to a specific comment box and leave a comment?  Is there a way to get rid of it?

Thanks!

[Pranesh072]

Which portal or page you are using? Can you check your widget for any customization? Have you enabled anything on the Activity?

[davilu]

We're using a cloned version of the OOTB Form Widget.  We have not messed around or made any edits to the Ticket Conversation widget that's embedded.  On the back-end, where you can choose which columns to include in the activity stream, that column isn't even selected:

[Pranesh072 · Accepted solution]

is this page part of standard ticket configuration? Can you share the page id? 

Post probably you are using id=form page which shows the extended journal field.

try to use id=ticket page, it will not show the extended fields automatically. 

make this includeExtended to false to remove the secondary journal fields on your customized form widget.

[davilu]

Awesome, this works, thanks!  Follow-up question, can there only be 1 secondary journal field?  If we have multiple journal_input fields, is there the option to have a user be able to toggle to whichever journal_input field they want and leave a comment regarding the chosen field?