Time card Notification

[Kusuma2]

Hi All,

I need to trigger a notification on Time card table when Time card is submitted.

This notification should go to the project manager defined on the project record.

Table   :     time_card

When to send :   updated.

filter condition:     state changes to submitted.

Who will receive : Project manager(who is on the related project record).

How can we do this?

Regards,

Ajay

[Chuck Tomasi]

HI Ajay,

It sounds like you have most of this figured out. Creating notifications is pretty easy. Refer to this page for help:

Email Notifications - ServiceNow Wiki

[Kusuma2]

Thanks for your response.

My question here is:

When we create a time card through the Project related list, a notification should be sent to the project manager(which is a reference field on project form).

How can I assign the project manager in the 'who will receive' section in the email notification.

Regards,

Ajay.

[Chuck Tomasi]

You wouldn't be able to do this with the "Who will receive" fields. I've looked through the docs and don't see a way to set the "to" address, but there is a way to "cc" that person via script. See section 4.5 here.

Scripting for Email Notifications - ServiceNow Wiki

[Kusuma2]

Thanks for your reply Chuck. I have achieved this in the following manner.

I created a field (manager) on Time Card form and populated that field from the Project Record using the client script. Later on I referred that field(manager) in the 'who will receive' section of the notification. Also, according to my requirement I made the manager field invisible on the form.

Regards,

Ajay.