Time card Notification

[Kusuma2]

Hi All,

I need to trigger a notification on Time card table when Time card is submitted.

This notification should go to the project manager defined on the project record.

Table   :     time_card

When to send :   updated.

filter condition:     state changes to submitted.

Who will receive : Project manager(who is on the related project record).

How can we do this?

Regards,

Ajay

[Chuck Tomasi]

Sounds good Ajay. Thanks for sharing the solution. I might recommend using a business rule in case the project manager changes.

Reference:

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[Andrew Bettcher]

Hello - The process of creating the notification is easy but I can't find the Project Manager field on the notificaiton "Who Will Receive> User In Groups" slushbucket.

The table schema shows a relationship back to the project table andthe project preference allow me to specify that the project manager must approve a project based time card BUT, I still can't dot walk back to the Project Manager. Tried "Task" (no project), "Top Task" and "Parent" as well as the ones that are not intuitive.

I looked into promoting the Project Manager field to the task table but read that this should only be done on user created fields....;-(

Any help will be greatly appreciated.